Are you experiencing random crashes?

If you experience random crashes or if the application fails to launch (i.e. the app launches and suddenly disappears before or during use) on the iPhone, iPod touch or iPad, we really would like to fix the problem as fast as we can but to do that we need your help.

If you have seen such a crash, please send us the crash log immediately so that we can troubleshoot the problem and resolve it.

When any app crashes, the crash log is saved on the device. The next time you sync your device using iTunes, the crash logs are backed up to your computer. Whenever you experience a crash, sync the device with iTunes. You should then be able to find the crash logs of all your installed applications in the following folder for each platform:

Mac OS X
~/Library/Logs/CrashReporter/MobileDevice/<your device’s name>/

Windows XP
C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\<your device’s name>\

Windows 7 or Vista
C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<your device’s name>\

Please locate the latest crash log file starting with “iRagdoll” and send it via email to We will investigate the cause of the crash and fix it as soon as possible.

If you have trouble finding the crash log file, please don’t hesitate contacting us anyway so that we can help you find it.

Thank you for helping us!